Quality Management Statement
Wired4Work Limited is committed to ensuring that our customers get the most out of our services. We aim to provide IT and telephony services that are specifically tailored for each of our customers, helping them to work smart and optimise their IT investments, without maximising the costs.

Making our products work for you

All of our products have been designed with usability in mind, making them among the easiest and most intuitive to use.

Quality assurance

We audit 25% of the work that we do, to monitor and maintain the quality of our services. We also undertake random surveys of our customers, to check whether they’re happy with what we’re doing.

Keeping an eye on everything

Wired4Work have an automated monitoring system that regularly checks key components of the majority of the services we provide. This monitoring system also serves as an early warning system, alerting us to potential issues that we can resolve before customers are affected.

What we guarantee

We offer a statutory guarantee of 12 months on all our products and services.
We appreciate that using new systems can throw up a few teething problems, so to help our customers out and aid them in avoiding charges while they're getting used to everything, we operate a leniency policy for the first three months.

Responding to you in good time

Wired4Work realise the importance of reliable customer support. That’s why we’ve implemented a ticketing system, which allows you to get in touch at any time of the day or night, at your convenience.

We pledge that, in order to provide the best service, we will respond to queries within two hours (during business hours). Outside of business hours, we will respond to queries within eight hours.

In an emergency…

When the lines of communication go down, or a computer system fails, you should be confident that your provider will sort things out. We prioritise all calls and have a queuing system that enables us to resolve issues in order of urgency.

Listening to our customers

As part of our ticketing system, customers may send us feedback regarding the service we have provided.   We aim to utilise all feedback, positive or negative, to improve our products and customer service.
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